All DLO teams move to three-day SLA

This means that all jobs put on Planon will receive an initial response within three days, although it may take longer for the problem to be completely fixed, particularly if parts need to be ordered.

If a job cannot be completed within three days, updates on its expected completion date will be made available on Planon to keep users up to date on progress.

Until now the DLO has worked to a confusing variety of timescales depending on the exact nature of the job, so this general move to a three-day SLA should provide customers with a more consistent and predictable service.

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