Contact us

General enquiries

For all general enquiries, contact our helpdesk or call us on +44(0)1865 2 70087 between 8.00am and 5.30pm.

Our main office address is:
The Malthouse
Tidmarsh Lane

Find us on the University's map.

Building enquiries

If you're not sure who to contact at Estates Services about anything to do with your building, call our helpdesk on +44(0)1865 2 70087 between 8am - 5pm.


If you have a building-related emergency during working hours on Monday to Friday, call our helpdesk on +44(0)1865 2 70087 between 8am - 5pm.

Outside of these times, call our Security Services team on +44 (0)1865 2 72944

Media enquiries

If you're a journalist, please contact the News Office on or phone 01865 280528 to ensure the quickest response. 

Freedom of Information

If you would like to request information under that Freedom of Information Act, please contact the University's Information Compliance team at You can find more details on their website.

Director of Estates

Paul Goffin, Director of Estates, is our head of department. You can email him at or contact Anna Gaw, his PA  on +44 (0)1865 2 78755.


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The commercial property arm of the University

Iain Critchlow, Director of Asset & Space Management

Lucy Darnell, Head of Asset Management

Lana Miles, Team Administrator

+44 (0)1865 2 80808

Manages Electrical and Mechanical systems across the functional estate

Steven Mearns, Head of Engineering & Maintenance

+44 (0)1865 2 78756

Manages large scale building and refurbishments 

Chris Carrington, Director of Capital Projects

Charlene Rowley, Communications Manager
+44(0)1865 288556 

Thomas Marshall, Communications Officer (Writer and editor)
+44(0)1865 288578

For asbestos queries and environmental management queries contact:

Anthony Johnson, Head of Compliance

George Bennett, Compliance team leader 
+44(0)1865 2 77289

Pete Howat, Asbestos Surveyor 
+44(0)1865 2 70873


For all other queries, or if you are unsure to whom you should direct your query or you have a generic question, emails may be directed towards the team:

Paul Rhymes, Head of Conservation & Buildings

Conservation & Buildings team
+44 (0)1865 610977

Steven Mearns, Head of Engineering & Maintenance
+44 (0)1865 2 78756

Report issues via the Helpdesk

Harriet Waters, Head of Environmental Sustainability

Molly Hawes, Head of Environment

Paul Cross, Head of Energy and Carbon

Sustainability website

Travel website

Sarah Davies, Head of Finance - Estates Services

Graduate Accommodation Accounts:


General Enquiries:

Provide services that enable the day-to-day running of buildings and deliver safe, compliant, clean and efficient working environments.

Michael Weymouth, Head of Strategic Facilities Management

Isobel Hughes, Director of Operations


Estates Helpdesk:

+44 01865 270087

General Information and Advice:

Sara Leniec, Head of Graduate Accommodation & Residential Lettings

+44(0)1865 2 80923

Manages and maintains property and space Information for the complete Estates Services property portfolio 

Melanie Cumpston, Team Administrator, Information Management  
+44(0)1865 2 80806


Space data enquiries 


CAD enquiries: 


Estates Services library enquiries:
+44(0)1865 2 80806 

Manages the allocation of space across the University’s functional estate

Emma Edmunds, Head of Space Management

Melanie Cumpston, Team Administrator, Information Management

+44(0)1865 2 80806


Space charging enquiries:


Space Management enquiries: 

Darrell Moss, Head of Security Services & University Marshall

Amanda Whelan, Customer Services and Operational Support Manager

Control Room:

+44(0)1865 (2) 72944

Mark Round, Head of Systems

David Benfield, Systems Administrator

Gina Pitson, Systems Administration Assistant


+44(0)1865 2 78762

Emma Gilmour, Estates Property Solicitor 

Liz Liddiard, Estates Solicitor Construction and Planning

Providing horticultural, arboricultural and landscaping services

Carolyn Jenkins, Superintendent and Head of University Parks


+44(0)1865 2 82046


Nigel Fisher, Conservator

Angela Ford, Administration Manager & Executive Assistant

+44(0)1865 726832