To ensure your mail reaches its destination in a timely manner, please address all internal post, including internal mail envelopes, as follows:
- Recipient’s full name
- Street name
- (Optional return address on the rear of the envelope)
If the destination of your mail is unclear, our supervisor will open it to check where it needs to go or be returned.
If your mail is marked ‘private and confidential’ we’ll pass it to a member of the management team to be opened and redirected as required.
Please make sure your mail items are packed appropriately before our team collect them.
It is a departmental responsibility to ensure that confidential items are marked as such and that packaging is sufficient to prevent loss or damage.
Packaging for items like biological samples, batteries, alcohol or other chemicals will be subject to specific regulations. Departments should ensure that staff who are packaging these items have the appropriate training.
Please visit the IATA (International Air Transport Association) website for more information on the regulations that apply to your shipment.
High value items
We offer an extremely reliable service, but we are currently unable to track and trace individual items of mail and do not offer compensation for loss or damage.
We therefore encourage departments to send valuable items using external delivery companies that offer insurance against loss and damage.