Coronavirus update

The FM helpdesk remains open Monday – Friday 9-5pm. Contact them for any FM related query on 01865 270087 or

For further information and updates, visit:


If you’re not sure who to contact, please call us on +44 (0) 1865 2 70087 between 9:00 and 17:00

Emergency (24 hours)

For building related emergency from the hours of 16:00 - 8:00 please call Security Services on +44 (0)1865 2 72944.

Accessing services online

Please choose one of the following options:

Name Level Status Details Updated
FM Online Available
Buildings we manage, FacilityNet, FM Helpdesk & Car Parking applications 16 Aug 2019, 11:31


To become an authorised requester, you will need a username and password which can be obtained from the System Administrator.


Access to FM services

To raise maintenance and FM service requests within your FM managed building, you will need a Planon login.

If you don't have a login please complete the application form.