Become a partner

We achieve this by establishing and maintaining close partnerships. Our team of FM professionals works hard to gain an in-depth understanding of each customer's requirements and priorities. We provide quality food in cafes and friendly reception staff, organise building repairs and maintenance, ensure the timely arrival of post and implement and review health and safety standards, as well as many other services.

We also appreciate that different buildings require different types and levels of help, so our first step is to meet with you to understand what you require and discuss a service that works for your building, according to your needs and budget.

This is why we offer a variety of support, from help with only a few service areas, to full building management. This approach enables us to create a great customer experience which is wholly tailored to your needs.

What we do

We’re proud to deliver these services to many types of customers, both internal and external to the university. To do this well and respond quickly to their changing needs, we are structured into business units headed up by industry specialists who work collaboratively within and across business units.

How we operate

Estates FM family tree diagram

 

FM Operations deliver a range of operational and strategic FM services, with an eye on the bottom line for our customers. Our Senior Building Managers and their teams - who you will see out and about in your buildings - come under this business unit.

FM Contracts work with departments to get exceptional results from contracts ensuring they save departments, and the University, both time and money. Our key contracts are catering, cleaning and waste. Find out more here about contract management.

The Shared FM Services team is an integral part of FM. By joining up administrative functions such as the Mail Service, University Card Office and the FM Helpdesk, to name but a few, we are able to save time and money whilst delivering a better experience for our customers.

The Oxford University Events Venue team is made up of venue professionals who know the local, national and international events scene and have extensive experience to draw upon from Oxfordshire, London and the rest of the UK and beyond. They work closely with customers to identify the most profitable use of their space, helping them to hire this out for events. Visit the OUEV website.

 

Why work with us?

There are many benefits to becoming a partner; we are able to save you time, effort and money as well as help you to maximise your building space and facilities to improve performance across the board. 

 

Did you know?

This year we have saved the University over £3.7 million and we predict we will save £14.6 million in the next 10 years. 

 

Five reasons to become a partner

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We deliver savings for our customers and the University

We never lose sight of the fact we need to demonstrate value for money for all our customers. As a result, substantial savings and investments continue to be made across our business units.

Did you know?

The University Mail Service is a good example of how FM is helping to save the University money. The service saves customers an average of £5000 a year.

 

The Compass at Oxford catering contract has also brought £2.2m investment into the University with ongoing year on year investment of £54,000 planned over the next eight years.

While with revenues exceeding £1.5m, the profits from our venues business - Oxford University Event Venues - are reinvested back into improving the fabric of the buildings, as well as given to our customers.

 

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We continuously improve our service to you

We do this by:

  • delivering excellence in service through the Customer Service Excellence framework
  • raising our standards to customers through best practice and benchmarking
  • providing clear and transparent management information
  • leading on industry best practice

 

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We deliver safe and compliant workplaces

We are committed to creating a culture of safety across all our customer buildings. Compliance is integral to FM and treads throughout our business units, each having the relevant training and documentation requirements. Our priority is to provide safe places for our customers, their staff, students and visitors.

 

Did you know?

100% of our buildings have completed the safety office HASMAP, an extensive health and safety audit.

 

We also:

  • work closely with Security Services to ensure emergency and security plans are in place
  • create detailed user guides and operation manuals to help customers understand, and make the most of, their building.
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We promote sustainability in everything we do by:

Did you know?

Through our working relationship with the Sustainability team, we have been recognised by IWFM for our commitment to reducing our carbon emissions, receiving the ‘Impact on the Environment’ award in 2018

 

 

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We invest in our staff to improve our service to you

  • equipping a diverse team for high performance
  • training future talent through the creation of an award-winning Apprentice scheme which we run with Witney and Abingdon College. A total of 21 apprentices have gone through the FM apprentice schemes to date, making it the largest cohort across the University.

Did you know?

Our Apprentice Scheme has an impressive success rate of 91%, against an industry average of 64%. This is testament to the dedication of our apprentices and the support of our teams!

 

Read more

Jordan Morris receiving the Oxfordshire Apprentice Ambassador of the Year awards

Jordan Morris of the University Print Studio was named Oxfordshire Apprentice Ambassador of the Year in recognition of her exceptional commitment to the scheme. This included doing a huge amount of work in the local community, and with schools, to promote apprenticeships through the Ambassador programme.

Activities Jordan has been involved with include mock interviews, public speaking, networking events and human libraries.

Read about Jordan's success here.

 

Get in touch


If you are a Building, Facilities or Departmental Manager and would like to know more about working with us, contact:

Stephanie Atkinson, New Business and Implementation Manager
+44 (0)1865 6 16703

stephanie.atkinson@admin.ox.ac.uk

 
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