Departmental and college authorised requestors should now make new card applications, staff/visitor renewal and transfer requests via the new Card Management App. To access the app and for further guidance, please visit The New University Card Service.
Our aim is to make the application, renewal and replacement process as user-friendly as possible for departmental and college administrators, as well as authorised requestors who are applying on behalf of others.
Student or staff member with a card query?
Read our FAQs for cardholders or:
- If you are a member of staff, please speak to your departmental or college administrator or HR
- If you are a new or existing student, please contact your college administrator.
We aim to process requests within 3 to 5 working days. However, it may take longer during our busier period, from July to October. We recommend making requests with as much notice as possible, allowing us time to action them.
Query regarding building access or Single Sign-On?
The Card Office are not able to advise on issues regarding building access or Single Sign-On.
- For building access queries, please contact the team who manages the access system in the building you are trying to access. If you do not know who this is, please contact the Helpdesk for further guidance.
- IT Services manage Single Sign-On and email accounts. For SSO queries, please contact the IT Services Helpdesk for further support.
