The Direct Labour Organisation (DLO) is preparing to launch a new system for emergency call-outs after recently gaining approval from senior Estates Services management
27 October 2020
Until now the DLO has dealt with call-outs to deal with emergencies in departmental buildings on a best-efforts basis, responding as quickly as possible given the availability of staff.
Once the new system is launched there will be a formal call-out system with at least one engineer always available to deal with urgent problems such as boiler failures or flooding.
This should greatly improve the DLO's ability to respond quickly and consistently to emergencies, with a formal service-level agreement in place setting out the minimum response times departments can expect.
More details will be announced as soon as they are available; DLO management hope to be able to introduce the new system by the end of the year.
Security Services staff commended for superb response to medical emergency
1 February 2021
The Association of University Chief Security Officers (AUCSO) has formally commended several members of the Security Services team for their response to a medical emergency in the University Parks - a response that may well have saved a teenager's life.