Tell Trevor
Our Estates Director, Trevor Payne, wants to hear from staff about their experience with the service they have received from Estates Services. If he doesn’t know about it – he cannot fix it
Whether you are highlighting processes that are already working well or identifying responses or areas that need to be reviewed and improved - we want to hear from you.
Why Tell Trevor?
- Make a difference: Your submission will be recorded, reviewed, and shared with our Estates Continuous Improvement team. They will evaluate it, and where possible, they will work with the relevant teams to make improvements, providing guidance and quick wins to any of our processes and services.
- Be heard: This is your chance to voice your ideas and share constructive suggestions on how we can address pinch points and any inefficiencies.
- Support Continuous Improvement: Help us identify areas for improvement and recognise effective processes to acknowledge successes. Aid in the efforts to achieve best practices and standardisation.
How to participate:
Simply email your experiences and suggestions to tell.trevor@admin.ox.ac.uk. Help us to improve our processes and services.
If a submission is considered a complaint, it needs to be handled under our established complaints procedure.
Please do not use the Tell Trevor email to expedite new maintenance or service requests that have not been raised through our Estates Helpdesk.
Next steps
You will receive an automated acknowledgement of your submission, and then within ten working days, you will be updated via the email address provided.
While we strive to address as many suggestions as possible, please understand that we may not be able to improve everything immediately.
