FacilityNet Central and Science area

Please select one of the links below to raise a request. Here you can access repairs, maintenance requests, search for property, space information and order printing or design from our reprographics team.

For further assistance see the user guides and FAQs.

RAISE A REQUEST

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Request a quotation for plumbing works

Current Work Orders and Requests

Report Notes
REATIVE WORK ORDERS View reactive work orders in progress for your building(s). This report will show you the reactive requests reported through the R&M Helpdesk and also faults reported by Estates Services staff such as the Building Inspectors and Plant Attendants during their inspection routines. You can also check the target and revised completion dates to check when your work is scheduled to be completed.
PLANNED WORK ORDERS View planned work orders for your building(s).  This report will show the status of building, electrical and mechanical planned minor works managed by the Estates Repairs and Maintenance teams.
CURRENT WORK ORDERS View all current work orders for your building(s).  This report will show the status of reactive requests reported to the Estates Helpdesk and planned minor work orders managed by the Estates Repairs and Maintenance teams.

Completed Work Orders and Requests

COMPLETED WORK FOR YOUR BUILDING(S)

COMPLETED WORK ORDERS LOGGED BY YOU

Completed Work Orders charged to your department

Report Notes
COMPLETED ORDERS - INVOICED FROM DLO View completed work orders that have been charged to your Department by an invoice from the DLO.

COMPLETED ORDERS - DIRECT CHARGE (KH ORDERS)

View completed work orders that have been charged direct to your Department charge code using a KH Purchase Order. This option is used when the R&M Helpdesk source an approved external contractor on your behalf for chargeable repairs. A KH purchase order is raised on Oracle using your Department charge code. The cost of the contractor's invoice is then charged direct to your Department.

 

If you have any queries which are not answered by the documentation, please contact the System Administrator.

View floor plans for your building by using the Planon CADviewer.

CADVIEWER

 

Guide to: Floor Plans and using the CADviewer

Alternatively if you would like a copy of a floor plan please email estates.info@admin.ox.ac.uk

  1. The name and building number (if known) of the property
  2. Specify which floors you require plans for
  3. Specify how you would like to view the plans (by department, space type or room number & area)

FacilityNet


To become an authorised requester, you will need a username and password which can be obtained from the System Administrator.

APPLICATION FORM

Documents


FacilityNet FAQs

DOWNLOAD FAQs

 

FacilityNet Guide

DOWNLOAD USER GUIDE

Contact the Helpdesk


Raise a Building, Electrical, Mechanical or Plumbing request.

+44 (0)1865 2 70877
estates.helpdesk@admin.ox.ac.uk

Opening hours: 08:00 – 16:30 

Out of hours emergencies should be reported to Security Services on +44 (0)1865 2 72944.

Systems team


+44 (0) 1865 2 78789

planon@admin.ox.ac.uk

 

 
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