- General Handyman Request (EMCOR)
- Asbestos inspection request
- Barriers and Bollards - repair (DLO)
- Boundary Walls - external repair (DLO)
- Carpentry - small carpentry jobs no quote required (DLO)
- Carpet fixed, damaged, worn(DLO)
- Carpet tiles, loose coverings, repair or replace (DLO)
- Ceiling - damaged(DLO)
- Cleaning of glazing - internal (DLO)
- Controls report
- Cycle and pedestrian ways - repair (DLO)
- Cycle stands - repair (DLO)
- Damp problem (not caused by water ingress) (Building Inspectors)
- Decoration- Exterior (DLO)
- Door Closers - installation (DLO)
- Door Closers - replacement/repair (DLO)
- Door - locks/fastenings (DLO)
- Door - External repair (not locks or fastenings) (DLO)
- Door - internal repair (not locks or fastenings) (DLO)
- Doors, Automated (Building Inspectors)
- Doors, Drum Automated (IDRM 607 ONLY)
- Doors, Revolving (Building Inspectors)
- Doors, Roller shutter (Building Inspectors)
- Expansion Vessels
- Fencing - remove or repair (DLO)
- Firedoor - locks and fastenings (DLO)
- Fire Extinguisher (New build/refurb)(DLO)
- Fire Extinguisher - Notification of use (DLO)
- Flag raising (DLO)
- Floors - finishings repair (not carpet)(DLO)
- Gates - locks and fasteners(DLO)
- Gates - repair or replace (DLO)
- Glazing repair - external (DLO)
- Glazing to doors - internal(DLO)
- Glazing to windows (DLO)
- Graffiti - remove (DLO)
- Gullies and soakaways blocked (DLO)
- Gutter, soil or drain pipes - blocked/leaking (DLO)
- Housekeeping task
- Laboratory benches - repair or replace (DLO)
- Lightning conductors - External (DLO)
- Manhole covers - external repair/replace missing manhole (DLO)
- Mould removal (DLO)
- Paving and steps - remove algae (DLO)
- Pest control (Rodents & Pigeons only) - external (DLO)
- Plastering to ceiling - internal (DLO)
- Plastering or brickwork to walls - internal (DLO)
- Roads and Paving External Repair (DLO)
- Roofs - Inspection (Building Inspectors)
- Signs and Name plates - external (DLO)
- Signs and Name plates - internal (DLO)
- Skirtings - repair or replace (DLO)
- Skylights/roof lights - repair (DLO)
- Staircase internal - repair (DLO)
- Steps - external, repair (DLO)
- Tiling to walls - internal repair (DLO)
- Toilet - Supply and fit toilet roll holder (DLO)
- Walls - external, repair (DLO)
- Water ingress - Urgent (DLO)
- Water ingress - non urgent (DLO)
- Window locks/fastenings (DLO)
- Window fans - internal (DLO)
- Window frame - repair or replace (DLO)
- Window sash cord repair (DLO)
Hospitals and Swindon sites
Here you can access repairs, maintenance requests, search for property, space information and order printing or design from our print studio team.
Please note: emergency or urgent requests are defined as significant leaks, no power to a building, no water in a building or dangerous conditions, such as strong smell of gas and are to be reported immediately on 01865 270087.
Any requests that do not fall into one of these categories will be processed as per the SLA agreement as shown on the online request forms.
Raise a request
- Emergency Lighting (EMCOR)
- Emergency Lighting (DLO)
- Electric shock from equipment (EMCOR)
- Fan - repair or replace (DLO)
- Faulty sensor
- Inverter faulty
- Lamp (not including LED) - external, replace (EMCOR)
- Lamp (including LED)- external, replace (DLO)
- Lamp (not including LED) - internal, replace (EMCOR)
- Light fitting (not including LED) - external, repair or replace(EMCOR)
- Light fitting (including LED)- external, repair or replace (DLO)
- Light fitting(including LED) - external, require additional (DLO)
- Light fitting (not including LED) - internal, repair or replace(EMCOR)
- Light fitting (including LED) - internal, repair or replace (DLO)
- Light fitting (including LED) - internal, require additional(DLO)
- Loss of power - to building (EMCOR)
- Loss of power - to desk (EMCOR)
- Loss of power - to equipment (EMCOR)
- Loss of power - to office (EMCOR)
- Loss of power to office (DLO)
- Plant failure Light (EMCOR)
- Smell/smoke from fitting (EMCOR)
- Smell/smoke from substation (DLO)
- Sockets - repair faulty socket (EMCOR)
- Sockets - replace broken/damaged socket outlet plate (EMCOR)
- Sockets -request for additional (EMCOR)
- Sockets - request for additional (DLO)
- Storage heater - repair or replace (DLO)
- Actuator faulty
- Air Conditioning - Fans, belts & motors - repair (EMCOR)
- Air conditioning - fixed internal service & supply (EMCOR)
- Air conditioning leaking (EMCOR)
- Air handling unit Estates - faulty (EMCOR)
- Air handling unit Estates - leaking (EMCOR)
- Air handling unit situated in critical environment - faulty(EMCOR)
- BMS Faults (EMCOR)
- Boiler Leaking (EMCOR)
- Boiler Fault (EMCOR)
- Chiller - defective (EMCOR)
- Chiller - defective (DLO)
- Chiller situated in critical environment - defective (EMCOR)
- Chiller situated in critical environment - defective (DLO)
- Chillers/Air Con installed by occupying unit - int (EMCOR)
- Cold Room- Complete Failure (EMCOR)
- Cold Room- Too hot too cold (EMCOR)
- CVB Fault(EMCOR)
- Dehumidifier (EMCOR)
- Dehumidifier (DLO)
- Emergency call out - Incident report (EMCOR)
- Emergency call out - Supervisor attended (EMCOR)
- Environmental Control Systems, BSU - Faulty (EMCOR)
- Fan coil unit - heating/cooling defective(EMCOR)
- Fume cupboard - extract fans & ducts (EMCOR)
- Fume Cupboard - extract fans & ducts (DLO)
- Gas - cap off (EMCOR)
- Gas fittings, fires, and other gas equipment, Int supply (EMCOR)
- Gas service pipe - main - replace (EMCOR)
- Gas service pipes - repair/replace - internal (EMCOR)
- Gas - Strong smell of - Please contact the Helpdesk by phone immediately on 01865 270087. After hours contact Security Services 24 hour manned control room on 01865 (2)72944
- Heating, adjust - too hot/too cold(EMCOR)
- Heating not working (EMCOR)
- Heating, Turn off (EMCOR)
- Heating, Turn on - for heating season (EMCOR)
- Heating - restore after breakdown(EMCOR)
- Heating within critical environment - faulty or requires adjustment (EMCOR)
- Heating and water pipes - internal, repair (EMCOR)
- Heating and water pipes - internal, make safe/isolate (EMCOR)
- Heating appliances - finned/grilled cleaning (EMCOR)
- Heating pipes - external, repair (EMCOR)
- Heating pipes leaking, external (EMCOR)
- Heating Pumps (EMCOR)
- Heating system - drain down system (EMCOR)
- Hot Water - non residential only (EMCOR)
- Hot Water Service Pumps(EMCOR)
- Humidifier/Humidity Problem (EMCOR)
- Pressurisation Unit – Fault (EMCOR)
- Pump Faulty
- Radiator - adjust (EMCOR)
- Radiator - leaking (EMCOR)
- Radiator - not working (EMCOR)
- Radiators - replace (EMCOR)
- Radiators - Herz thermostatic valve replacement (EMCOR)
- Radiators - Thermostatic valve replacement - not Herz (EMCOR)
- Repair/Replace emergency stop button (EMCOR)
- Steam Repairs (EMCOR)
- Storage units - electrical, faulty (EMCOR)
- Sump Pumps, not Plant Room - repair (EMCOR)
- Sump Pumps, Plant Room - repair(EMCOR)
- Trace Heating (EMCOR)
- VAV Fault (EMCOR)
- Ventilating equipment - external, faulty (EMCOR)
- Versatemp Unit - Fault (EMCOR)
- Versatemp Unit- Leaking (EMCOR)
- Bath leaking (DLO)
- Drains and drainage (DLO)
- Emergency Douche Shower repair or replace (not testing) (DLO) This is not covered under Estates Regulations but can be repaired by the DLO and charged to the Department.
- Hot & cold water service pipes & supplies - internal (EMCOR)
- Hydro Boil- faulty (EMCOR)
- Hydro Boil - faulty (DLO)
- Laboratory taps - internal (EMCOR)
- Pipes, Internal, soil and waste pipes (DLO)
- Plumbing system - drain down (DLO)
- Sanitary fittings - Refurb or new installation (DLO)
- Shower unblock (DLO)
- Shower - repair, faulty (EMCOR)
- Sink blocked (DLO)
- Sink blocked (EMCOR)
- Sink faulty macerator (DLO)
- Sink leaking (EMCOR)
- Sink leaking (DLO)
- Smell - investigate sanitary or drainage (DLO) Not Gas
- SMS Works (EMCOR)
- Soil stack unblock (DLO)
- Tap, faulty - repair or replace (EMCOR)
- Tap, faulty - repair or replace (DLO)
- Toilet broken - fix (EMCOR)
- Toilet - flush Mechanism broken (EMCOR)
- Toilet - flush mechanism broken (DLO)
- Toilet unblock (EMCOR)
- Toilet unblock (DLO)
- Toilet leaking (EMCOR)
- Toilet leaking (DLO)
- Toilet seat - broken, supply & fit (only one WC in building) (DLO)
- Toilet seat - broken, supply & fit (more than one WC in building)(DLO)
- Toilet seat- broken, supply & fit (more than one WC in the building) (EMCOR)
- Toilet - Supply and fit toilet roll holder (DLO)
- Urinal unblock (DLO)
- Wash hand basin leaking (DLO)
- Wash hand basin unblock (DLO)
- Water - cap off (EMCOR)
- Water - discoloured water (EMCOR)
- Water heater faulty (DLO)
- Water Heater faulty (EMCOR)
- Water heater - supply and fit (DLO)
- Water leak internal- Urgent (DLO)
- Water leak, internal- Urgent (EMCOR)
- Water leak internal, non-urgent (DLO)
- Water leak, non-urgent (EMCOR)
- Water - no water entire building (DLO)
- Water Softener fault (EMCOR)
Please visit the printing studio to make a request.
After you have submitted your online request you will receive notification that your request is being processed and a cost estimate if applicable.
View floor plans for your building using the Planon CADViewer
Alternatively if you would like a copy of a floor plan please email the Estates Information team
- The name and building number (if known) of the property
- Specify which floors you require plans for
- Specify how you would like to view the plans (by department, space type or room number & area)
Contact us
EMCOR
+44 (0) 1865 2 89777
oxford.customerservice@emcoruk.com
Opening hours: 08.00 - 16.30, Monday - Friday
Out of hours emergencies should be reported to EMCOR helpdesk: +44 (0)845 2637347
Contact the Helpdesk
Helpdesk
+44 01865 270087
estates.helpdesk@admin.ox.ac.uk
Monday to Friday, 08:00 to 17:00
