Get help with using the University Card Service
Support options for HR users of the University Card Service
This guidance is for users of the new University Card Service
This guidance is for users of the new University Card Service, which is being rolled out by the IT Services Card Stabilisation project with colleagues from the University Card Office.
The service is currently is currently in the Early Life Support phase and this support guidance will be updated regularly throughout this period.
Questions about the Card Request Management app or the card request process
Query type | Action | If that doesn't resolve it, then... |
---|---|---|
Add / remove access for an HR administrator to the Card Request Management app |
Email the Card Stabilisation project team |
n/a |
Add / remove / amend a team's details in the Card Request Management app |
Email the Card Stabilisation project team |
n/a |
Raise a how to / process query about using the Card Request Management app |
|
Speak to colleagues |
Questions about in-progress card requests
Query type | Action | If that doesn't resolve it, then... |
---|---|---|
Raise a data query about an in-progress card request | Email the Card Office | n/a |
Resolve an issue
Issue | Action | If that doesn't resolve it, then... |
---|---|---|
Card applicant wants advice on how to / process / data for completing their application |
|
Speak to colleagues |
Card applicant hasn’t received the email with login details |
|
Contact the Central IT Service Desk |
Card applicant can’t login to the Card request portal form |
|
Contact the Central IT Service Desk |
Card applicant gets an error whilst using the Card request portal form |
|
Contact the Central IT Service Desk |
Card applicant submits the Card request portal form but doesn't hear back until HR chase for a response |
|
Contact the Central IT Service Desk |
Error when HR admin/Recruitment manager tries to login to the Card Request Management app |
|
Contact the Central IT Service Desk |
HR admin can login but the Card Request Management app is not available |
|
Contact the Central IT Service Desk |
Card Request Management app does not have the correct department available for you to select | Email the Card Stabilisation project team | n/a |
HR admin gets error messages or unexpected results when using the Card Request Management app |
|
Contact the Central IT Service Desk |
Card request was submitted to the Card Office but no card has been received after 10 working days |
|
Email the Card Office |
Incorrect data in the Card Request Management app, not yet submitted to the Card Office | Correct the data, or send it back to the card applicant to correct | n/a |
Incorrect data in the Card Request Management app, after submission to the Card Office | Email the Card Office and ask them to cancel the request. Create and process a new request that contains the correct data | n/a |
Last update:
08 August 2023
Contact the Card Stabilisation project team
To report technical issues with the Card Request Management app, or to add or remove a user, contact the Card Stabilisation project team.
Contact the Card Office
For queries about the status of a card request, contact the Card Office
Related content
- University Card and IT Services entitlements
- The new University Card Service
- Use the new University Card Service – information for HR users